Privacy Policy
Effective Date: July 9, 2026
Last Updated: July 9, 2026
Summary
BotStacks respects privacy and is designed to help businesses create and deploy AI assistants while managing their knowledge sources, chatbot settings, and customer interactions.
This Privacy Policy explains how BotStacks collects, uses, stores, and shares information when you visit our website, create an account, use the BotStacks platform, deploy an assistant, or interact with a BotStacks-powered chatbot.
1. Who We Are
BotStacks Inc. is a Delaware C-Corp.
Business Mailing Address: 5150 Mae Anne Ave, Suite 550, Reno, NV 89523, United States
Privacy contact: [email protected]
2. Information We Collect
BotStacks may collect the following categories of information.
Account Information
This may include:
Name
Email address
Company name
Login credentials
Workspace information
Role or permission level
Plan or subscription details
Billing Information
Payments may be processed by third-party payment providers. BotStacks may receive limited billing information such as:
Billing name
Billing email
Plan selected
Payment status
Transaction history
Last four digits of payment method, where available
BotStacks does not intentionally store full payment card numbers.
Customer Content and Knowledge Sources
When you use BotStacks, you may upload, connect, or create content such as:
Website URLs
Website content
Uploaded documents
Knowledge base articles
Files
Text snippets
Assistant instructions
Prompts
Assistant configurations
Workspace settings
BotStacks processes this information to power your assistants and provide the platform.
Chatbot and Conversation Data
When a BotStacks assistant is used, BotStacks may process:
User questions
AI responses
Chat transcripts
Retrieved knowledge snippets
Conversation metadata
Session information
Feedback or ratings
Website or page context
If you deploy a BotStacks assistant on your website or a client website, you are responsible for providing appropriate notice to your website visitors.
Usage and Analytics Data
BotStacks may collect information about how the platform is used, such as:
Pages visited
Features used
Login activity
Browser type
Device information
IP address
Approximate location
Referring pages
Error logs
Performance data
Product analytics
Support and Communications
If you contact BotStacks, we may collect:
Name
Email address
Message content
Support request details
Attachments or screenshots you provide
Communications history
3. How We Use Information
BotStacks may use information to:
Provide and operate the platform
Create and manage accounts
Power AI assistants and chatbot responses
Process knowledge sources
Store assistant configurations
Retrieve relevant information for chatbot responses
Process subscriptions and billing
Provide support
Improve product quality
Monitor performance and reliability
Prevent abuse and security threats
Communicate product updates
Send service-related messages
Analyze usage trends
Comply with legal obligations
4. AI Processing
BotStacks uses AI models and related services to generate assistant responses, retrieve knowledge, summarize information, and support chatbot functionality.
Depending on your selected configuration, prompts, conversation history, retrieved knowledge snippets, uploaded content, and assistant instructions may be sent to third-party AI providers as needed to provide the service.
BotStacks does not claim that AI-generated outputs are always accurate, complete, or appropriate for every use case. Customers are responsible for testing and monitoring their assistants.
5. How We Share Information
BotStacks may share information with:
Service Providers
We may use vendors for hosting, infrastructure, AI models, vector databases, analytics, email, payments, monitoring, support, and security.
These providers are authorized to process information only as needed to provide services to BotStacks.
Customer-Directed Sharing
When a customer deploys a chatbot, configures integrations, invites users, or connects third-party services, information may be shared as directed by that customer.
Legal and Safety Reasons
We may disclose information when necessary to:
Comply with law
Respond to lawful requests
Protect BotStacks, customers, users, or the public
Enforce our Terms
Detect fraud, abuse, or security issues
Business Transfers
If BotStacks is involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction.
6. Customer Responsibility for Website Visitors
If you use BotStacks to deploy an assistant on your website or your client’s website, you are responsible for:
Providing appropriate privacy notices
Explaining how chatbot conversations may be processed
Obtaining consent where required
Not collecting sensitive information without proper authority
Responding to privacy requests from your users, where applicable
Ensuring your use of BotStacks complies with applicable laws
BotStacks provides the platform. Customers control how their assistants are configured and deployed.
7. Cookies and Tracking
BotStacks may use cookies and similar technologies for authentication, security, preferences, analytics, and marketing.
More information is available in our Cookie Policy at /cookie-policy.
8. Data Retention
BotStacks keeps information for as long as needed to provide the platform, comply with legal obligations, resolve disputes, maintain security, prevent fraud, and enforce agreements.
General retention principles:
Account information is retained while the account is active.
Billing records may be retained as required by law.
Knowledge sources are retained until deleted by the customer or account owner.
Chat transcripts may be retained according to account settings or until deleted.
Deleted data may remain in backups for a limited period.
Security logs may be retained to protect the platform.
9. Data Deletion
Customers may delete certain data through the platform or by contacting support.
Deletion may apply to:
Assistants
Workspaces
Knowledge sources
Uploaded files
Chat transcripts
Assistant configurations
Account data
Some information may be retained where required for legal, billing, fraud prevention, security, backup, or compliance purposes.
To request deletion, contact: [email protected]
10. Security
BotStacks uses reasonable administrative, technical, and organizational safeguards to protect information.
No system is perfectly secure, and BotStacks cannot guarantee absolute security.
More information is available on our Security page at /security.
11. Children’s Privacy
BotStacks is not intended for children under 13, and we do not knowingly collect personal information from children under 13.
If you believe a child has provided information to BotStacks, contact us at [email protected].
12. Your Privacy Rights
Depending on where you live, you may have rights to:
Access personal information
Correct personal information
Delete personal information
Object to certain processing
Restrict certain processing
Request a copy of your information
Opt out of certain marketing communications
To make a request, contact: [email protected]
We may need to verify your identity before completing certain requests.
13. Marketing Communications
You may unsubscribe from marketing emails by using the unsubscribe link in those emails or by contacting us.
We may still send transactional or service-related messages, such as billing, security, support, or account notices.
14. International Users
BotStacks is operated from the United States. If you access BotStacks from outside the United States, your information may be processed in the United States or other countries where BotStacks or its providers operate.
15. Changes to This Privacy Policy
BotStacks may update this Privacy Policy from time to time. We will update the “Last Updated” date when changes are made.
16. Contact
Questions or requests about this Privacy Policy may be sent to:
BotStacks Inc., 5150 Mae Anne Ave, Suite 550, Reno, NV 89523, United States
